Shipping policy

Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.

Shipping Time
Once your order has been shipped, delivery typically takes 1–5 business days depending on your location and selected shipping method. Shipping times do not include weekends, holidays, or unforeseen worldwide events.

Shipping Confirmation & Tracking
You will receive a confirmation email with tracking information once your order has been shipped.

Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Carrier Delays
Delivery delays caused by the carrier, weather conditions, or other circumstances beyond our control are not the responsibility of Elle Santana.

Lost or Stolen Packages
Once your package has been marked as delivered, we are not responsible for lost or stolen packages. If this occurs, please contact your local carrier with your tracking number to file a claim.

For any shipping-related questions, contact us at:
📧 ellesantanateam@gmail.com