Refund policy
We accept returns within 7 days of delivery for eligible items.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- Items must have all original tags attached
- Items must be free of any stains, odors, makeup, deodorant marks, or signs of wear
- Items must be returned in original packaging when possible
To begin a return, please contact us at ellesantanateam@gmail.com within 7 days of receiving your order. Returns sent without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method.
Exchanges
We offer exchanges for eligible items within 7 days of delivery, provided the item is unworn, unwashed, and in original condition with tags attached.
If you need a different size, please contact us at ellesantanateam@gmail.com within the return window. Exchanges are subject to availability. If the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with photos and your order information. We will work to resolve the issue.
Final Sale & Non-Refundable Items
All customized and personalized pieces are final sale and cannot be returned or exchanged. This includes any item altered, embroidered, printed, or created specifically for the customer.
Sale items, promotional items, and gift cards are also final sale.
